Refund policy
We want you to love your VENDA APPAREL purchase. If you're not completely satisfied, we're here to help.
30-Day Return Window
You have 30 days from the date of delivery to return items for a full refund.
Items We Accept
- Unworn items with original tags
- Items in original packaging
- Defective or damaged items
- Wrong size or color received
Items We Don't Accept
- Worn or damaged items
- Items without original tags
- Customized or personalized items
- Sale items (final sale)
Return Process
Initiate Return
Contact our customer service or use our online return form to start the process.
Pack & Ship
Pack items securely with original packaging and use the provided return label.
Get Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Exchanges
Free Size & Color Exchanges
Exchange for a different size or color of the same item at no additional cost within 30 days.
Size Exchange
- Same item in different size
- Free return shipping provided
- Subject to stock availability
- Priority processing (2-3 days)
Color Exchange
- Same item in different color
- Free return shipping provided
- Subject to stock availability
- Priority processing (2-3 days)
Exchange for Different Item
Want to exchange for a completely different item? No problem! Here's how it works:
- Return original item for full refund
- Place new order for desired item
- We'll refund price difference if applicable
Refunds
Refund Timeline
Refund Methods
- Original payment method (preferred)
- Store credit (bonus 10% value)
- Bank transfer (for large amounts)
Partial Refunds
In some cases, we may issue partial refunds for:
- Items with minor wear or damage
- Items missing original packaging
- Items returned after 30 days
- Items with removed or damaged tags
Important Note
Original shipping costs are non-refundable unless the return is due to our error (wrong item, defective product, etc.).
Need Help?
Our customer service team is here to help with your return or exchange. Contact us through any of the methods below:
Email Support
24/7 Response
returns@vendaapparel.co.za
Send Email
Before You Contact Us
To help us serve you better, please have the following information ready:
- Your order number
- Item(s) you want to return
- Reason for return
- Photos (if applicable)